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Loan management platform for 40,000 borrowers

PocketLend · Fintech / Lending · Lagos, Nigeria

40,000+

Active borrowers

-78%

Loan disbursement speed

-55%

Support tickets

The Challenge

PocketLend was processing loan applications through a patchwork of spreadsheets and WhatsApp groups. As they scaled to thousands of borrowers, loan approvals took 3 days, repayment tracking was unreliable, and field agents had no visibility into portfolio performance.

Our Solution

We architected a full-stack web platform with portals for borrowers, field agents, and operations staff. The borrower portal handles application and repayment scheduling. Agent dashboards show real-time performance. We integrated Paystack for repayment collection and NIBSS for identity verification.

The Result

The platform went live with 40,000 borrowers migrated in a single weekend. Loan disbursement time dropped from 3 days to under 6 hours. Support tickets dropped by more than half as borrowers could track everything themselves.

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