AI customer agent handling 83% of support without humans
Kora Commerce · E-commerce · Lagos, Nigeria
83%
Queries resolved by AI
< 30s
Response time
120/mo
Support team hours saved
The Challenge
Kora Commerce had grown to 2,000+ monthly orders but their 2-person support team was handling 400+ queries a week. Response times had slipped to 18 hours and they were losing sales to competitors who replied in minutes.
Our Solution
We trained a custom AI agent on their product catalogue, delivery policy, returns process, and FAQ history. The agent was deployed across WhatsApp Business, Instagram DM, and their website live chat. Complex issues are routed to the human team with full context.
The Result
The AI agent now handles 83% of all incoming support queries without human involvement. Average first response time dropped from 18 hours to under 30 seconds. Customer satisfaction scores increased as response speed improved.
Ready to build something like this?
Let us look at your business and put together a plan.
Start a conversation